Welcome to the MUGGER website terms and conditions. Please read through them carefully before placing your order. By using this website and/or placing an order you agree to be bound by the terms and conditions set out below. Please also read the Privacy section regarding personal information provided by you.
Before placing an order, if you have any queries relating to these terms and conditions, please email at mugger@live.hk
We may change these terms from time to time without notice to you. Changes will apply to any subsequent orders received. Once your order has been confirmed, we will not be able to make any changes.
About the Product
Product Information :
Most MUGGER products on the Site are available while supplies last. All the apparels from MUGGER are 100% made in Hong Kong.
The prices displayed on the Site are quoted in Hong Kong Dollars. For international shoppers, your order will be charged according to your bank's policy on international purchases.
If the item you ordered is out-of-stock, you will receive a notice via email and the item will be removed from your order. Please note that you will not be charged for any out of stock items. You will only be charged for items that will be shipped.
We have made every effort to display, as accurately as possible, the colors of our products online. However, as the actual color you see will depend on your monitor, we cannot guarantee that your monitor's display of any color will be accurate. All the products are measured by hands please allow 1-2cm tolerance.
Payment Options
PayPal
Please make sure you have a paypal account before proceeding payment with it.
For more information please visit http://www.paypal.com/.
Credit Card via PayPal
If you do not have a paypal account you can pay with credit card directly via paypal.
Bank Transfer
We use HSBC as payment platform. You can directly deposit payment to our accounts. (e.g. internet banking, phone transfer, bank counter, machine)
Bank Name: HSBC
Account Number: 541-1-043-903
Please confirm the payment date and time with your order number to us through email to mugger@live.hk. We will contact you via telephone or email to confirm the order. If payment confirmation is not recieved within 5 working days, your order will be cancelled, and you will be notified via email or sms.
Shipping
We do not include any postage on the price, all postal, courier fees, custom duties or taxes are charged to the customer
We do not ship to P.O. Boxes or AP addresses. Plesase allow 1-3 business days (not including holidays) for order processing and verification and additional 7-14 business days for delivery.
All domestic, Taiwan, Macau and China orders are shipped via S.F. Express. International orders are shipped by Hong Kong Post Office/ Air parcel. Rates are calculated through Hong Kong Post Office or S.F. Express calculator. Shipping fees are calculated on a per item basis and determined by item weight. For a price estimate or tracking, please visit: http://www.hongkongpost.com/ or http://www.sf-express.com/
We are not responsible for any lost, stolen, or damaged shipments. Customers are responsible for paying additional shipping and handling fees to have the order re-shipped. All shipments are insured and the buyer assumes all responsibilities of claims made with the shipping carrier.
Returns & Exchanges
All sales are final. No refunds and exchanges.
All discounted items are final. Please do not return sale items to us, they will be shipped back to the customer.
Damage or missing items:
If you have received a damage item, or if your order was incomplete, please notify us via email within 3 business days upon receiving the package to be eligible for exchange.
Wrong size, color or merchandise:
If at any chance you received an item that is the wrong size, color or completely different from what you have ordered, please notify us within 3 business days to be eligible for exchange.
Exchanges are dependent on existing stock. Items must be unused and unwashed in original packageing to receive the exchanges. Please note that we cannot refund any shipping or handling charges.